Absolutely - you are entitled to cancel your policy at any time.
The quickest and easiest way to cancel a policy is to head over to our Live Chat and select 'Cancel my policy' - we'll ask you a few questions and take it from there!
You can also send us an email to [email protected] with your Policy Number and Vehicle Registration to let us know you'd like to cancel.
Unlike annual insurance, short period insurance policies of less than one months’ duration are not subject to the 14-day cooling off period. This is in line with the rules set by the Financial Conduct Authority (FCA). Our refund policy is dependent on whether the cover has started.
Policies not yet started - if you let us know before the policy starts and ask us to cancel your policy, you may be entitled to receive a full refund. Please contact us as soon as possible and our team can look into this for you.
Policies where the cover has started - if you contact us after the policy has started and the cover is in force, whilst we can cancel the policy for you there will be no refund due to you. This is highlighted to you before you purchase the policy.
Learner policies 31 days or over: A 14 day cooling-off period applies, which means if you cancel your policy during the first 14 days, provided you have not made a claim, you may be entitled to a pro-rata refund for the remaining days on cover. If, however, you contact us after the first 14 days of cover, we can cancel the policy but there will be no refund.