Who is this mysterious 'Phil'? Maybe you received an email from Phil.. maybe you've had a conversation with Phil over our live chat.. or perhaps you got curious when you saw this article.

Either way, Phil is the name of our friendly and knowledgable chat bot. Phil is there to step in if it's outside of our regular office hours and the team is away from their desks.

A little bit about Phil:

We have combined our human expertise with AI assistance to provide 24/7 support for you. Whilst our Bot has been programmed to provide a personalised experience, please be aware that Bot responses may not always be complete or totally accurate and any responses should not be taken as formal advice.

For definitive information, please refer to our Help Centre Articles or send the team a message.

Phil will try his best to help you when our team aren't around and will always keep you in the loop.