Our office hours are Monday - Friday from 9am - 5:30pm.

You can get in touch with the Covertime Team by using the below:

Email: [email protected]

Live chat: click the chat icon in the bottom right hand corner of our site to open the chat window.

Our team cannot offer you any advice on what cover you should be getting, however they are happy to help with any product or service-related queries you may have before and after you purchase a policy, or whilst you're applying for a quote.

All insurance policy transactions are completed online.

We are currently closed on weekends and bank holidays, however our friendly chatbot Phil is on hand while our human team are away from their desks - we think you'll find him to be extremely help-'phil'...

A little bit about Phil:

We have combined our human expertise with AI assistance to provide 24/7 support for you. Whilst our Bot has been programmed to provide a personalised experience, please be aware that Bot responses may not always be complete or totally accurate and any responses should not be taken as formal advice.

For definitive information, please refer to our Help Centre Articles or send the team a message.

If Phil can't help our team will get back to you as soon as they can, and during office hours we aim to respond within 1 hour to all enquiries, but it's often much quicker than that.