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Why were my points removed?

Missing points? This may be why...

Points may be removed from your account if:

  • A policy is cancelled or voided

  • A payment is charged back

  • Fraudulent or abusive activity is identified

  • Points were awarded in error

If you feel like points were removed from your account in error, then don't hesitate to get in touch with the team who can investigate for you 🕵🏼‍♀️

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