We understand that buying insurance can be a confusing and daunting task.

Our purchase journey has been designed to help you by collecting only the information we need from you to provide you with a quote.

Look out for the ‘i’ info icons on screen which may help you in completing the application.

Every effort has been made to make the journey simple, but if something isn’t clear, or you’re unsure, please let us know so we can help.

Get Help

Whilst policies can only be purchased online from our website, our Customer Support team are willing and able to help you if you’ve got any questions, and out of hours our Intelligent Chat Bot has been trained to assist with queries. Alternatively, below are some popular Articles you might find useful.

Vulnerable Customers

When shopping for financial products such as insurance, some customers may be more at risk of harm due to their personal circumstances. These circumstances can be emotional, mental, physical, financial, or social, and can be short-term, long-term, or permanent. If you need some extra help or perhaps your personal circumstances have changed, please get in touch.

We’re Here to Help

We’d love to hear from you to understand how we can best support you. We may adjust our service to meet your needs – so please just ask us if you need us to do anything differently, and we’ll do our best to help. If you’d prefer, we can also talk to someone else on your behalf – such as a friend or family member - and we may ask for your permission to speak to them on your behalf. We want to get you a good outcome.

Accessibility

If you have any communication needs or you would prefer to register your complaint over the phone, please let us know and we'll do our best to assist you.

Registering Vulnerable Customers

If we identify you as a vulnerable, or potentially vulnerable customer, we may make reasonable adjustments to assist you. Your details may also be added to an internal Register so that we can better support you and track your experience. We will always inform you if this is the case. Your data will be held in strict accordance with our Privacy Notice.